🤝 20+ Years Supporting Small Service Businesses

For over 20 years, I’ve worked alongside small service business owners as their calm-in-the-chaos right hand — managing everything from office administration, supplier coordination, and payroll to financial accounts and reporting, so they can focus on running (and growing) their businesses without losing sleep over the details.

Being trusted with the nuts-and-bolts of daily operations has given me a deep understanding of the pressures, wins, and “how did this happen?” moments that small business owners face every day — like missing invoices, unexpected tax deadlines, or the mystery of a disappearing receipt.

This hands-on experience not only sharpened my problem-solving skills and attention to detail but also gave me a front-row seat to the unique challenges and triumphs of running a small service business. It’s here that my passion for supporting business owners truly took root — helping them gain clarity, control, and confidence, all while keeping the process as stress-free (and occasionally fun) as possible.

📍 Where it all began

My professional journey started in 1992 at Old Mutual, where I worked as a Personal Assistant supporting financial advisors with new business processing, client onboarding, and day-to-day client care.

That early exposure gave me a solid foundation in finance and a deep appreciation for the value of accurate, organized records. I quickly realized that a few small mistakes in paperwork could ripple into bigger headaches for clients — and I was determined to make sure that never happened.

I further honed my financial skills at Hugh Rawdon & Associates, gaining hands-on experience with PAYE, VAT returns, and compliance processes. From there, I moved to Nyathi Sugar Ridge CC, where I expanded my responsibilities to include payroll, bookkeeping, and QuickBooks Pro management, learning how to make numbers tell a clear, actionable story.

These formative experiences set the stage for a career focused on helping small service businesses gain clarity, control, and confidence in their finances.

📈 High-value experience (without the panic)

At Wire Belt Systems S.A., I stepped into a role with serious responsibility — managing daily payments of up to R5,000,000 while maintaining relationships with international suppliers.

This role taught me how to navigate complex financial systems, high-value transactions, and tight deadlines — all without losing my cool (most days!). I became adept at invoicing, cash flow management, and international supplier relations, and learned that clear communication is just as important as numbers when money is on the line.

☁️Going remote — and staying there

In 2017, I transitioned into freelancing as a Remote Bookkeeper on Upwork, collaborating with clients across the globe. Supporting businesses online allowed me to streamline processes, implement cloud accounting solutions like QuickBooks and Twinfield, and offer hands-on bookkeeping services without being tied to a physical office.

Working remotely taught me how to build trust, maintain communication, and deliver results digitally — skills that are essential for modern small service businesses. Today, I continue to provide reliable, detailed, and proactive bookkeeping support to clients worldwide, helping them make better decisions with accurate, up-to-date financial information.